AGILITY WORKS WITH MAJOR DISTRIBUTOR OF IT PRODUCTS

Warehouse and transportation security changes implemented by Agility reduced incidents of theft to almost zero

Redington, a major distributor of IT and computer products in Nairobi, Kenya, struggled to maintain its stock of high-value laptops, printers and products imported from an American manufacturer. It was plagued by theft, late deliveries, and high storage fees. These problems led to dissatisfied customers, higher insurance premiums and mounting operating costs.

Redington was not getting the level of service it wanted from other logistics providers, so it turned to Agility for help. Redington wanted to fix its security issue – fast – and wanted to increase the speed of delivery and avoid escalating storage and demurrage costs.

Agility reviewed Redington’s security and warehousing system, identified the flaws, and proposed changes that would improve the integrity of its warehouse and transportation security. Among the proposed changes: safety measures such as putting armed guards in trucks, installing seals that send out SMS alerts when tampered with, GPS tracking of trucks from origin to destination, and remote immobilization of truck engines.

Night journeys are also avoided as much as possible. And on rare occasions when stocks arrive late at night from the airport or sea port, they are stored in Agility’s secured yard, manned by armed guards, until Agility delivers the goods to Redington’s warehouse the next morning.

In addition to road freight, Agility handles customs clearance for Redington and works to minimize extended storage costs due to customs valuation or documentation issues. Agility also provides daily and continuous updates on the status of cargo, giving Redington total visibility to its stock.

It didn’t take long for Redington to see remarkable changes. Warehouse and transportation security changes implemented by Agility reduced incidents of theft to almost zero. With significantly fewer losses, Redington could fulfill more orders on time, satisfy its customers, and lower its insurance premiums.